Shipping Policy
Effective Date: January 29, 2026
Welcome to ReFigureActive! We aim to deliver your orders quickly, reliably, and with complete transparency. Please read the following shipping policy carefully to understand how we handle deliveries, estimated timelines, charges, and more.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receipt of payment.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, processing may be delayed by a few additional days. In such cases, we will notify you via email.
2. Shipping Methods & Delivery Time
We offer standard and expedited shipping options:
Standard Shipping
- Estimated Delivery: 5–12 business days
- Cost: Calculated at checkout based on weight and destination
Expedited Shipping
- Estimated Delivery: 2–5 business days
- Cost: Calculated at checkout
Please note: Transit times are estimates and may vary due to carrier delays, customs clearance, weather, or other factors outside our control.
3. Shipping Rates
Shipping charges are calculated based on:
- Delivery location
- Package weight
- Shipping method chosen at checkout
You’ll see the applicable shipping cost at checkout before placing your order.
4. Order Tracking
Once your order has been shipped, you will receive:
- A confirmation email
- Tracking number (where available)
Use this tracking number to view your shipment status via the carrier’s website.
5. Delivery Issues
If your order hasn’t arrived within the estimated timeframe:
- Check your tracking information.
- Allow an additional 1–2 business days for possible carrier delays.
- Contact our support team at support@refigureactive.com with your order number if the issue persists.
6. International Shipping
We ship to select international destinations. International shipping times and fees vary based on:
- Destination country
- Customs processing
- Local postal services
Customs, duties, taxes, and other fees may apply once the shipment reaches the destination country. These fees are the responsibility of the buyer.
7. Shipping Restrictions
Some products or regions may have specific shipping limitations. If your order cannot be shipped to the address provided, we will contact you as soon as possible.
8. Lost or Damaged Items
If your package is lost or arrives damaged:
- Take photos of the damaged item and packaging.
- Contact us at support@refigureactive.com within 7 days of receipt.
- Please include your order number and photos for faster assistance.
We will evaluate the case and work with the carrier to resolve it — including reshipment or refund where applicable.
9. Returns & Exchanges
Our shipping policy works in conjunction with our Return & Exchange Policy.
For details on returns, refunds, or exchanges, please refer to our Return Policy page on the site.
10. Contact Us
If you have any questions about your order or shipping:
📩 Email: support@refigureactive.com
🌐 Website: https://refigureactive.com/