Return Policy

Effective Date: January 29, 2026

We want you to be fully satisfied with your purchase from ReFigureActive. If you're not completely happy with your order, our Return Policy outlines the process for returns, exchanges, and refunds. Please read through it carefully.

1. Return Eligibility

You may return items within 30 days of receiving your order, provided the following conditions are met:

  • The item is unused, unwashed, and in the original condition with all tags attached.
  • The item is in its original packaging.
  • The product is not a final sale item (e.g., clearance, personal items such as underwear or swimwear, etc.).

Non-returnable items include:

  • Sale items
  • Gift cards
  • Items marked as non-returnable on the product page

If your item meets the conditions above, you can initiate a return.

2. How to Initiate a Return

To start the return process:

  1. Contact Us: Email our customer service team at support@refigureactive.com within 30 days of receiving your order.
  2. Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Return Authorization: We will provide a Return Authorization (RA) number and instructions for shipping the item back.

Please note: You are responsible for the shipping costs associated with returns unless the return is due to a damaged or defective item.

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error made by us (e.g., incorrect or defective item).
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we can’t guarantee that we’ll receive your returned item.

4. Refunds

Once we receive and inspect your returned item:

  • If eligible, we will process your refund to your original payment method.

  • Please allow 7-10 business days for the refund to be reflected in your account, depending on your payment provider.

  • Shipping fees are non-refundable, and you will be responsible for return shipping unless the item was damaged or incorrect.

5. Exchanges

If you would like to exchange an item for a different size or color:

  • Follow the same return process and place a new order for the desired item.

  • Once we receive your returned item, we will issue a refund as per our policy above.

6. Damaged or Defective Items

If you received a damaged or defective item:

  1. Contact us immediately at support@refigureactive.com within 7 days of receiving the product.

  2. Provide your order number, a description of the issue, and photos of the damaged item.

  3. We will arrange for a replacement or issue a full refund for the item.

7. Late Returns

Returns requested after 30 days of receiving the order are not eligible for a refund or exchange.

8. Gift Returns

If you received an item as a gift and wish to return it:

  • We can offer store credit for the value of the item returned.

  • Please follow the same return process and mention that the item was a gift when contacting us.

9. Contact Information

If you have any questions or need assistance with your return, feel free to reach out to us:

📩 Email: support@refigureactive.com
🌐 Website: https://refigureactive.com/